Privacy Policy

Last Updated: 1.1.2025

At Akwa Industries, we value your privacy. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, https://akwaindustries.com, or use our services. By using our site, you consent to the data practices described below.

1. Information We Collect

1.1 Information You Provide Directly

• Contact Details: Name, email address, phone number, and billing/shipping address.

• Account Information: Login credentials, purchase history, and preferences.

• Payment Details: Securely processed via third-party payment providers.

• Communication data: messages, support requests, and feedback.

1.2 Information Collected Automatically

• Device Information: IP address, browser type, and operating system.

• Usage Data: Pages visited, time spent, links clicked.

• Cookies: Used to enhance functionality and user experience.

1.3 Data from LinkedIn and Other Platforms

If you interact with us via LinkedIn or other third-party platforms, we may collect publicly available information as permitted under LinkedIn API guidelines.

2. How We Use Your Information

We use collected data for:

• Order Fulfilment: Processing and delivering orders.

• Communication: Providing updates, responding to queries, and sending promotional offers.

• Personalisation: Customising your user experience.

• Analytics & Website Improvement: Enhancing website performance and security.

• Legal Compliance: Meeting legal, regulatory, and security obligations.

3. Data Storage & Security

• Your data is securely stored on our MySQL database and protected using industry-standard security measures.

• We do not sell your personal information.

• Only authorised personnel have access to sensitive data.

4. Sharing Your Information

We only share data in the following cases:

• With Trusted Service Providers: Payment processors, shipping partners, and IT support.

• For Legal Reasons: When required by law, regulations, or court orders.

• Business Transfers: In case of mergers or acquisitions.

5. Cookies & Tracking Technologies

• Cookies improve the browsing experience and track analytics.

• You can disable cookies via browser settings, but some features may not function properly.

6. Your Rights (GDPR & CCPA Compliance)

Depending on your location, you may have the right to

• Access & Correct Data: Request a copy or correct any inaccuracies.

• Delete Data: Request the removal of your personal information.

• Opt-Out of Tracking & Marketing Emails.

• Data Portability: Transfer your data to another service provider.

To exercise these rights, contact us at info@akwaindustries.com.

7. Return Policy

Eligibility for Returns

• Customized orders are non-refundable unless there is a manufacturing defect.

• Non-customized items may be returned within 14 days of delivery, provided they are unused and in original packaging.

Process for Returns

1. Contact us at info@akwaindustries.com or +92 300 712 8782.

2. Await confirmation and return instructions.

3. Ship the item back to our address securely.

Refunds & Exchanges

• Refunds will be processed within 7-10 business days after inspection.

• Exchanges may be available based on stock.

• Return shipping costs are the customer’s responsibility unless due to our error.

8. Policy Updates

We may update this Privacy Policy as needed. Any changes will be posted here with the revised date.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, reach out to us:

• • • Akwa Industries
      Main Wazirabad Road, Ugoki
      Sialkot, Pakistan
      Email: info@akwaindustries.com
      Phone: +92 3007128782